1. How do I contact customer service?
Email ylotto@kamloopsy.ca and you will be placed in a queue, in order of which your email was received.
2. How can I purchase a ticket?
Online ticket sales ONLY at tickets.kamloopsylotto.ca
3. How much do tickets cost, and how many tickets are available?
Dream Home:
· 1 for $100: 21,000 tickets
· 5 for $400: 14,000 tickets (2,800 value packs)
50/50:
· 3 for $25.00: 72,000 tickets
· 8 for $50.00: 96,000 tickets
· 20 for $100.00: 160,000 tickets
4. How old do you have to be to purchase a ticket?
The ticket purchaser must be 19 years of age or older. If a winning ticket bears a minor’s name, the prize will be lawfully delivered to the minor’s parents, legal guardian, or trustee.
5. Is my prize ticket tax deductible?
No, lottery tickets are not tax deductible; even though proceeds support a charitable cause.
6. Can I purchase tickets as a gift?
Yes, you can purchase tickets as gifts for other people. There are a few things to keep in mind when purchasing tickets as gifts:
· The gift recipient’s name and contact information must be on the tickets.
· Each order can only have one name, so if you are purchasing for more than one person, then each gift must be a separate transaction.
· A ticket pack cannot be split up between different people.
How to order tickets as a gift:
· Visit our site (tickets.kamloopsylotto.ca) and click Order Tickets to be taken to the purchase page
· Check off the boxes and choose your ticket package. If a winning ticket bears a minor's name, the prize will be lawfully delivered on behalf of the minor to the minor's parent, legal guardian or trustee.
· Enter the gift recipient's information in the Contact Information fields -- this puts the purchased ticket in their name. You then have two options:
o If you want them to receive their tickets now, use their email address and they will receive the tickets in their email inbox immediately.
o If you want to forward the tickets to them LATER, use your email address and the tickets will be sent to you! You can then forward them to the recipient whenever you'd like!
· Enter your credit card info and click the Place Order button! (Your credit card information is secure and will not display anywhere on the tickets or the email.)
You can get a hard copy of the tickets by printing the attachment to the email, or you can also go to tickets.kamloopsylotto.ca/status and use your Order ID and email address to look up your tickets to print them.
7. What if I lose my ticket?
You can look up your order online here: tickets.kamloopsylotto.ca/status. Enter your order number and email or postal code, then select Print tickets to download a PDF copy to print or save. However, you don’t need your ticket to claim your prize, just two pieces of government issued ID. Your name, address and phone number are recorded in our database along with your ticket number.
8. Can I request a specific ticket number?
No. Ticket numbers are computer-generated in ascending order starting at a pre-determined number.
9. How long does it take to receive my ticket?
You should receive your ticket right away. Depending on the volume of traffic online, it can take up to 24 hours to receive. Be sure to check your junk folder. You can also look up your order online here: tickets.kamloopsylotto.ca/status. Enter your order number and email or postal code, then select Print tickets to download a PDF copy to print or save.
10. I did not receive an email with my tickets. What should I do?
You can look up your order online here: tickets.kamloopsylotto.ca/status. Enter your order number and email or postal code, then select Print tickets to download a PDF copy to print or save.
11. How can I be sure my tickets are in the draw?
The professional services firm, KPMG ensures that all paid tickets are in the draw.
12. Can I purchase a ticket if I’m a non-resident of BC?
No, a non-resident of British Columbia cannot purchase a ticket. Tickets or receipts can not be sent to a non-resident’s third-party address in British Columbia.
13. Are there any restrictions with a resident of BC purchasing a ticket?
A resident of British Columbia may purchase a ticket only if the entire payment transaction takes place while the person is physically in British Columbia and if the ticket or a receipt is issued at that time. When a resident of British Columbia is outside the province of BC, they may not purchase tickets.
14. Can I add multiple names to a ticket or to a value pack?
You may only list one individual’s name as a purchaser of the ticket(s). In the case of a winning ticket, the prize will be awarded to the purchaser. Do not use a company name, family name, or group name as the purchaser of a ticket.
However, there is also a separate group name option. If you are listing a group name, it is the responsibility of the purchaser and group members to determine a process for recording the names of all group members involved and distributing the ticket information. Here are some tips:
· Appoint a representative to purchase the ticket and manage the group
· Keep a record of all participants
· Create an agreement form
· Do not include participants under the age of 19
· Clarify what happens if one or more of the group members does not contribute to the draw
· Provide copies of the tickets to all group members
· Use legal names
15. I am trying to order tickets but am getting a message saying my IP address is out of province even though I am in BC. How can I purchase tickets?
Our ticket vendor uses geo fencing to confirm your IP address is in BC. Unfortunately, with some internet service providers, this information cannot be confirmed. If you have cellular data service and a smart phone, you can turn off the wifi on your phone and use cellular data to purchase tickets.
16. I am trying to purchase tickets, but then nothing is happening when I try to submit my order. How can I purchase tickets?
There are multiple possible reasons that you may be unable to complete the transaction:
· There is incomplete information on the order form (complete the order form and then try to submit again)
· The credit card information is incomplete or incorrect (make sure your credit card information is entered correctly)
· The browser you are using is not supported by the ticket vendor (try using a different browser or device)
17. What is your privacy policy?
We respect your privacy. The Kamloops Y protects personal information and adheres to all legislative requirements with respect to privacy. We do not rent, sell, or trade our mailing lists.
To be removed from these contacts click unsubscribe in the footer of any Kamloops Y Lotto email, or email ylotto@kamloopsy.ca.
18. When is the draw for the prizes?
Tuesday, June 28th, beginning at 9:00am and continuing until all draws are complete. The draws will take place at the Dream Home, 362 Rue Cheval Noir. It will also be livestreamed on Facebook.
19. How are the prizes awarded?
The prize draws will be conducted in accordance with Gaming Policy and Enforcement Branch – Licenced Charitable Gaming Rules. The prize winners are chosen by using a random number generator.
20. How many prizes will be awarded?
Dream Home Lottery:
· Grand Prize Draw: 1 Dream Home in Tobiano
· Bonus Prizes: 26 bonus prize packages
50/50 Draw:
· 1 prize – the money received in ticket sales will be split equally, 50% to the winner and 50% to the Kamloops Y
21. What is the total prize value?
· Dream Home: valued at $1,237,500
· Bonus Prizes: combined value of $116,738
· Total prize value is dependent on number of tickets sold
22. How can I obtain a winner’s name?
The winners’ names will be posted on the kamloopsylotto.ca website and on our Facebook page.
23. How will I be notified that I have won a prize?
The winners will be notified directly by email and phone by the Kamloops YMCA-YWCA as to their prize.
24. Do I have to pay tax on any winnings?
Lottery winnings are considered a windfall and not taxable in Canada.
25. How long do I have to claim my prize?
Prizes must be claimed within twelve (12) months of the draw date.
26. Will my name be publicized if I am the winner?
Yes, all winners’ names are publicized as part of the winners list.
27. I'm having trouble viewing the Purchase Page.
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